Customer FAQ's

How do I make payment?

You can apply for a credit account when you place your order. If successful, invoices are supplied 30 days from invoice basis. Payment can be made by BACS, Debit card or Credit card. If you do not have a credit account, or you'd simply prefer not to set one up, we can also raise a Proforma invoice and dispatch the goods once payment has been received.

How do I book a maintenance visit?

Upon receipt of your maintenance order, a date will be scheduled by your local engineer. If your visit is required urgently, the Maintenance team can be contacted on +44 (0) 121 706 6744 option 2

How do I book a training date?

Once you have placed an order for training, the Customer Service team will be in touch to organise a suitable training date based on your requirements.

How do I make a complaint?

If you are not completely satisfied with the product or service, please call the Customer Service team on +44(0) 121 706 6744 (option 1). Alternatively, please email: enquiries@evacchair.co.uk

Will the COVID-19 outbreak affect the delivery or timing of services that we provide – be that planned maintenance or training provision?

Yes, as Evac+Chair is adhering to government guidelines surrounding COVID-19, you may experience some delays in respect to the services we offer. We do aim to minimise the disruption for all our customers. From Monday 1st June, our servicing and maintenance teams will be in operation again, adhering to the recommended social distancing guidelines and with personal protective equipment (PPE).

We have a training course already booked - can I reschedule or postpone this course?

Yes, any pre-booked training sessions can be rearranged. We are adhering to government guidelines regarding COVID19, and will contact you to make arrangements when the guidelines allow.

We have a maintenance visit already booked in - can I reschedule or postpone this visit?

Yes, any planned maintenance visits can be rearranged. From Monday 1st June 2020, our servicing and maintenance teams will be in operation again, adhering to the recommended social distancing guidelines and with personal protective equipment (PPE).

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