Please contact the customer service team on +44 (0) 121 706 6744. Alternatively, please fill in the enquiry form.
If your order is missing or incomplete (and you haven’t been advised of a part-dispatch), please let us know on +44 (0) 121 706 6744 option 1, and we will investigate.
Please contact our customer service team to advise them of your intention to return an item. Then, return your unused item in its original condition (including all labels and accessories), in packaging fit for transit within 30 days. We will then arrange for an exchange or a refund, providing that the items are returned to us in a condition, fit for resale.
Please note, a re-stocking fee is applicable at 15% of the RRP value of the goods.
If you have a faulty product, please call our Customer Service team on +44 (0) 121 706 6744, 08.30-17.30 Monday to Friday. We will kindly ask you to complete a product warranty claim form.
After 30 days, we’ll repair or replace the product in accordance with the terms of the Consumer Rights Act 2015
If a refund is requested and agreed, we will organise a refund in the form of a credit note within 5 working days of receipt of the goods, once they have been deemed fit for re-sale.
Evac+Chair, a division of Evac+Chair International Limited, is a proud member of the Allvida Group, founded in 2020 with the mission of building a market leader in niched products and solutions for individuals with diverse needs and abilities. While each Allvida company operates independently to serve its unique niche, we collaborate and support one another within the group. United by a shared vision that everyone should have the opportunity to live life fully, we provide products that enhance independence and improve quality of life for our end users. Learn more at allvida.com.