Renewals Co-ordinator

Job Purpose:

The renewals coordinator will be undertaking the on-going monitoring and management of all renewal maintenance and training contracts.

The short-term aim is to reduce the number of contracts on hold and assist in the implementation of a training renewal process. The focus will then be on ensuring maintenance & training contract are renewed in a timely manner to keep the customer compliant.

Key Accountabilities (What the job role is accountable for to include basic duties that the job holder will be required to undertake)

  • Running daily and weekly renewals process
  • ProActive Telephone Calls
  • Occasional Order Processing
  • Closing renewed maintenance and training opportunities
  • Spotting up sell opportunities
  • Maintaining the company CRM
  • Liaising with Engineers and Trainers
  • Liaising with Sales Team to pass on customers where appropriate.
  • Provide support to the admin team during busy periods.
  • Providing a high level of Customer Service

Skills/abilities and Aptitude

  • Customer Focused
  • Naturally Comfortable on the Phone/Excellent Telephone Manner
  • Good communication skill both written and verbally
  • Highly Organised
  • PC Literate
  • Team Player
  • Accuracy/High level of attention to detail.
  • Problem Solving and ability to use own initiative
  • Strong communication and relationship building skills
  • Flexible Approach, responding to changing priorities accordingly.

Experience (Essential/Desirable)

  • Proven track record in Sales and Customer Service
  • Diary Management
  • Experience working in an office environment

 

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